How to Handle Calls, Letters, and Emails from Creditors While Under Debt Review
Empowering Yourself During Debt Review!
Being under debt review provides legal protection and a structured plan to help you manage and repay your debts. However, creditors, debt collectors, or attorneys might still reach out to you through calls, letters, or emails. It’s helpful to keep your debt counsellor’s contact details handy, so you can pass them on if necessary.
Here’s a guide to help you confidently handle these interactions while staying on track with your debt review process:
- Stay Calm and Composed
Debt-related communication can be stressful, but it’s important to remain calm. Remember, the debt review process is there to protect you. You are actively working with a registered debt counsellor to resolve your debts, and creditors must respect this.
- Provide the Necessary Information
When contacted, explain that you are under debt review. You can say something like:
“I am currently under debt review and my debt counsellor is handling my accounts. Please direct all communication and queries to them.”
- Do Not Enter into Separate Agreements
Creditors may try to convince you to make additional payments or enter into new agreements outside of the debt review process. Politely decline and refer them back to your debt counsellor. An example response might be:
“I cannot discuss new repayment plans outside of the debt review process. Please work directly with my debt counsellor on this matter.”
- Keep a Record of Communication
Maintain a record of all calls, letters, and emails you receive. This includes taking notes of phone conversations, saving emails, and filing letters. These records can be helpful if any disputes arise or if your debt counsellor needs additional information.
- Inform Your Debt Counsellor Immediately
It’s essential to keep your debt counsellor informed about any communication from creditors. Share the details of the call or provide copies of the emails or letters. Your debt counsellor will address these concerns directly with the creditor, ensuring that your rights are upheld.
- Understand Your Legal Rights
Under the National Credit Act (NCA), creditors are not allowed to proceed with legal action once you are under debt review, provided you adhere to the terms of your repayment plan. If creditors, debt collectors, or attorneys persist, notify your debt counsellor, who can take the necessary legal steps to protect you.
- Refer to Your Debt Counsellor’s Expertise
Your debt counsellor is your advocate throughout this process. They are equipped to handle any disputes and ensure your rights are respected. Trust their expertise to guide you through difficult situations.
- Stay Focused on Your Repayment Plan
The best way to navigate these challenges is by sticking to your repayment plan and making payments on time. This demonstrates your commitment to the debt review process and helps you progress towards financial freedom.
Being under debt review is a proactive step toward regaining control of your finances. While interactions with creditors, debt collectors, or attorneys may happen, handling them with confidence and relying on your debt counsellor’s support ensures a smoother journey.
Remember, you’re not alone in this process. At SS Debt Counsellors, we’re here to protect your rights, support you through challenges, and guide you towards becoming debt-free.
If you need further assistance or reassurance, don’t hesitate to reach out to your counsellor for guidance. You’ve got this!